July 30, 2016

About Us

Since its beginnings, we have grown to become one Best Wireless Internet service providers. Over this time we have maintained our commitment to providing premium quality services at extremely competitive prices. Our core business is domestic and corporate Internet services which include High Speed Wireless broadband service.

The company's size allows us to provide best-practice levels of speed, reliability and security, yet at the same time maintain our commitment to personal service through investment in staff. Additionally, we have a wholesale division to service virtual ISP's.

Our aim is to provide consumers with:

  • Amazing Internet Speed
  • High quality
  • Competitive price
  • Simple setup
  • Ease of use
  • Broadband service with excellent customer care!

Our philosophy:

Our Philosophy is SIMPLICITY, we want to make it as easy as possible for the consumer to use our services, minimize stress and reduce confusion.

Vision:

Universe Zone is privately owned and operated ISP that delivers clear, simple, reliable and compelling telecommunications services at competitive prices to best meet the long term needs of our customers while delivering value for Resellers and providing a rewarding environment for employees.

 Mission:

At Universe Zone we will:

  • Deliver clear and simple product/plan innovations periodically to ensure we continue to provide customers with the most advanced telecommunications offerings available at a competitive price.
  • Provide a high level of service in our interactions with our internal and external customers, networks, systems and processes that deliver best in Class customer satisfaction with a Likelihood of Recommendation score greater than 80%.
  • Operate with integrity to achieve a superior customer experience via clear, simple and streamlined business processes and an attitude which puts the customer first in everything we do.
  • Foster a culture of passionate, highly skilled and highly engaged people whose actions and attitudes are the basis of our enduring success. Employee engagement shall exceed industry benchmarks.
  • Ensure consistency, simplicity and scalability in our service delivery to maximize customer growth and retention opportunities.
  • Act in a way which is honest, fair, and responsible ensuring sustainable long term business practices.

Values:

At Universe Zone we value:

  • Customers — We understand that our business exists to deliver clear and simple solutions to meet the needs of our customers. Through Customer insight and knowledge we continuously improve every customer interaction.
  • Great People — We hire on the basis of attitude, aptitude and skill yet above all we value people with strong values and treat people as they wish to be treated themselves.
  • Doing What We Say We Will Do — We always deliver clear and simple outcomes in the specified timeframes and to the standard that we say we will.
  • Team work — We operate the business with a sense of engagement that means staff take responsibility for their actions and behave with integrity in everything they do.
  • Home/Life Balance — We provide a working environment that encourages staff members to have an appropriate balance between corporate and home life whilst still achieving our goals.
  • Performance — We value employees who operate like Universe Zone is their business and balance commercially prudent business decisions with customer experience and ultimately share in the rewards that success brings.
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